Q: Where do you ship?
A: We currently ship within the United States. We’re working on expanding internationally—stay tuned!

Q: When will I receive my order?
A: Orders are typically processed and shipped within 2-4 business days. Once shipped, you’ll receive a confirmation email with tracking details. Delivery times vary based on location and the shipping method selected.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so we can’t guarantee changes or cancellations. If you need assistance, reach out ASAP at support@sourcedshea.com, and we’ll do our best to help.

Q: What is your return policy?A: All purchases are final sale. If you have concerns about your order, contact us at support@sourcedshea.com, and we’ll be happy to assist.

Q: How often should I use your hydration products?
A: It depends on your skin type and needs. Our products are designed for daily use—morning, night, or whenever your skin needs a hydration boost.

Q: I reordered a product, and the color/texture looks different. Is that normal?
A: Yes! Because our products are handcrafted in small batches using natural ingredients, slight variations in color and texture are normal. Rest assured, the formula remains the same.

Q: Is your packaging recyclable?A: Yes! Most of our packaging is recyclable. However, the ability to recycle frosted or printed glass depends on your local recycling program. Check with your city or state for specific guidelines.

Q: Are your products vegan and cruelty-free?
A: Yes! We never use animal-derived ingredients, and we do not test on animals—ever.

Q: Where do you source your ingredients?
A: We prioritize ethically sourced, plant-based ingredients. Many of our key ingredients, like shea butter, come from Ghana, supporting local communities.

Q: Does your product include fragrance? A: No, at this time our products are fragrance-free.

Still have questions? Reach out to us at support@sourcedshea.com—we’d love to hear from you!